Team leadership

• Lead and organise the team, setting priorities and managing workload.

• Set standards and monitor performance.

• Coach and develop the team, and support their professional development.

• Act as the escalation point for complex queries.

Underwriting and placement

• Oversee underwriting on behalf of our insurers.

• Oversee the placement of motor, home, travel and marine cover with insurers.

Policy administration and claims

• Review and approve policies before issue.

• Oversee and prepare the renewal process.

• Oversee policy changes, cancellations and payments.

• Support clients with claims, working alongside our in-house claims team.

Compliance and reporting

• Make sure client checks and documentation meet regulatory requirements.

• Oversee complaints handling and regular reporting.

• Make sure the team delivers good client outcomes in line with Consumer Duty.

• Monitor processes and controls, and recommend improvements.

Essential

• Supervisory or team-leading experience, with the ability to coach, motivate and develop others.

• Experience in personal lines insurance broking or underwriting, ideally including motor.

• Knowledge of regulatory and compliance requirements for retail clients.

• Confidence dealing with clients face to face, by phone and by email.

• Strong organisation and attention to detail.

• Good IT skills, including policy administration systems and Excel.

Desirable

• Experience underwriting under delegated authority.

• Experience of London / Lloyd's markets.

• A CII qualification (Cert CII or higher), or willingness to work towards one.

• Familiarity with Consumer Duty.

• Competitive salary, reviewed in line with experience and performance.

• Healthcare cash plan giving you access to everyday health and dental care.

• Group Life insurance for peace of mind for you and your family.

• Company pension scheme.

• Summer office hours, giving employees greater flexibility during the warmer months.

• Milestone rewards that recognise and celebrate your loyalty and achievements.

• Company-funded CII professional qualification, so you can build a recognised, lifelong career in insurance at our expense.

• Employee discounts across a range of our insurance products.

This role is subject to a six-month probationary period, after which certain benefits become applicable.