By your side, every step.

Our in-house claims team, here to guide you through your claim process.

In an uncertain world, having an insurance broker who offers calm, expert guidance through a smooth and efficient claims process is essential.

Our dedicated Claims Team works closely with clients and underwriters to understand the full scope and impact of every claim. This approach allows us to deliver proactive, flexible, and tailored solutions that add real value and help achieve the best possible outcome — because at Capurro Insurance, we are By Your Side.

ARAG Legal and Breakdown Assistance (Motor Insurance)

If you have opted to include ARAG in your Motor policy, help is available 24/7.

In the event of a breakdown please call +34 918 288 074.

How to make a claim

1 | Contact us directly

Our team is By your side to guide you through the claims process.

  • Call us on + 350 200 40850

  • Complete the ‘Notify a claim’ form

  • Email us on claims@capurroinsurance.com

2 | Gather the relevant information

To help us process your claim as quickly as possible, please have the following information ready:

  • Your policy number

  • A detailed description of the incident

  • Any supporting documents, such as photos, receipts, or witness statements

3 | Submit your claim

Once you have provided the required information, we will begin processing your claim and liaise directly with the insurance provider on your behalf.

You can rest assured that we will keep you informed at every stage of the process.

Learn more about the process for each type of claim below:

  • Should you suffer damage your windscreen and you have a comprehensive motor policy, you can claim for the repairs or replacement of the windscreen under your policy without it affecting your No Claims Bonus.

    Steps:

    1.     Report the damage to us via claims@capurroinsurance.com or by phoning +35020040850

    2.     Complete and return the claim form we provide you with, along with pictures of the damaged windscreen, another picture showing said windscreen that has the cars numberplate in frame and an estimate from the garage of your choice.

    3.     An independent surveyor will assess the damages and the costs, before approving repairs with the garage.

    4.     The garage will contact you to arrange a time and date for the repairs.

    5.     There is a £50.00 excess for windscreen claims, payable directly to the garage once repairs are done, upon collection.

  • Should your vehicle be involved in an accident that does not involve a third party and you have a comprehensive motor policy, you can claim for your own damages.

     Steps:

    1.     Report the claim to us via claims@capurroinsurance.com or by phoning 20040850

    2.     Complete and return the claim form we provide you with, along with a copy of the driving license of the person driving at the time and an estimate from the garage of your choice.

    3.     An independent surveyor will assess the damages and the costs, before approving repairs with the garage.

    4.     The garage will contact you to arrange a time and date for the repairs.

    5.     The excess listed in your policy schedule is payable directly to the garage once repairs are done, upon collection.

    Please note, own damage claims against your comprehensive motor policy will affect your No Claims Bonus at renewal (If protected no claims bonus, certain conditions apply).

What to expect from us

Regular Updates

Once you submit your claim, we will keep you informed of each step until it is resolved.

Guidance

Our team is always By your side available to answer your questions and guide you through every step of the process, ensuring your claim is handled smoothly and efficiently.

Quick Resolution

Working with insurers to ensure your claim is handled as efficiently as possible, minimising delays and keeping you informed every step of the way.

We’re here to help

For any questions or assistance, please get in touch with our Claims Department — our team is always By your side to help guide you through the process.

Get in touch

What our clients say about us.

  • Person with short hair on the beach at sunset, arms outstretched, looking towards the sky, rocks and ocean in the background.

    "Very professional and efficient staff, customer friendly and eager to assist."

    G. R

  • Silhouette of a person standing with one fist raised against a sunset sky.

    "Great, reliable staff at Capurro. Always going above and beyond. Definitely recommend!"

    J. G

  • Group of people stacking their hands together in a show of unity.

    "Amazing service, very friendly and helpful. Would highly recommend. 5 star service."

    J. B


  • Two people holding hands, one person is reaching out to the other with a gentle grasp. The person reaching out is wearing a denim jacket and several bracelets.

    Great help getting everything sorted and with claims. Thank you Melanie, Nico, Patrick, Richard and team.

    P. V