By your side, every step.
Learn more about the process for each type of claim below:
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Should you suffer damage your windscreen and you have a comprehensive motor policy, you can claim for the repairs or replacement of the windscreen under your policy without it affecting your No Claims Bonus.
Steps:
1. Report the damage to us via claims@capurroinsurance.com or by phoning +35020040850
2. Complete and return the claim form we provide you with, along with pictures of the damaged windscreen, another picture showing said windscreen that has the cars numberplate in frame and an estimate from the garage of your choice.
3. An independent surveyor will assess the damages and the costs, before approving repairs with the garage.
4. The garage will contact you to arrange a time and date for the repairs.
5. There is a £50.00 excess for windscreen claims, payable directly to the garage once repairs are done, upon collection.
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Should your vehicle be involved in an accident that does not involve a third party and you have a comprehensive motor policy, you can claim for your own damages.
Steps:
1. Report the claim to us via claims@capurroinsurance.com or by phoning 20040850
2. Complete and return the claim form we provide you with, along with a copy of the driving license of the person driving at the time and an estimate from the garage of your choice.
3. An independent surveyor will assess the damages and the costs, before approving repairs with the garage.
4. The garage will contact you to arrange a time and date for the repairs.
5. The excess listed in your policy schedule is payable directly to the garage once repairs are done, upon collection.
Please note, own damage claims against your comprehensive motor policy will affect your No Claims Bonus at renewal (If protected no claims bonus, certain conditions apply).
Lloyds of London building (London City, UK)
Our in-house claims team, here to guide you through your claim process.
In an uncertain world, having an insurance broker who can provide calm, expert guidance through a smooth and efficient claims process is essential.
Our dedicated claims team collaborates closely with you and the underwriters to fully understand the complexity and impact of each unique claim, enabling us to deliver proactive, flexible, and tailored solutions that add value and significantly improve outcomes.
ARAG Legal and Breakdown Assistance (Motor Insurance)
If you have opted to include ARAG in your Motor policy, help is available 24/7.
In the event of a breakdown please call +34 918 288 074.
How to make a claim
1 | Contact us directly
Our team is By your side to guide you through the claims process.
Call us on + 350 200 40850
Complete the ‘Notify a claim’ form
Email us on claims@capurroinsurance.com
2 | Gather the relevant information
To help us process your claim as quickly as possible, please have the following information ready:
Your policy number
A detailed description of the incident
Any supporting documents, such as photos, receipts, or witness statements
3 | Submit your claim
Once you have provided the required information, we will begin processing your claim and liaise directly with the insurance provider on your behalf.
You can rest assured that we will keep you informed at every stage of the process.
“Our house in Spain was broken into. Capurro Insurance immediately arranged for a loss adjuster to come round to examine the damage, estimate the costs of the repair works and value the items stolen. This was done within a week of the incident and the claim settled promptly and efficiently with the least amount of hassle to add to the stress of the incident itself.”